Scope of Job:

Responsible for collecting leads from GSM’s, KSM’s and builders, chasing leads to get plans and convert them to schedules and quotes.

Reporting to: Commercial  Manager KUK / Office Manager

Job Description:

  • Demonstrate a close working relationship with all departments on the Swadlincote site and across the Group as a whole.
  • Responsible for measuring quality of leads submitted by external sales team.
  •  Responsible for getting Expected Order Dates (EOD) for Quotes then passing them over to GSM / KSM to close and record progress of same.
  • Ensure that all customer and email queries received are handled within 24 hours
  • Ensure that all telephone messages and queries are returned same-day
    • Make 60 calls per day chasing leads to get plans and tracking quotes.
    • Converting min 60% of Leads to a quote (on a rolling 3 month basis).
    • Recording quality of GSM / KSM leads provided.
    • Compiling Databases of Builders / Architects / Loft Convertors etc.
    • Organising Builder Visits for GSM / KSM’s
    • Providing Leads and Quote updates to support GSM / KSM visits.
  • Prepare summaries and reports for your line manager, sales team and others as required. This will include a monthly call report.
  • Ensuring reports are delivered on time and to the highest standard
  • Maintain a customer service culture where the customer always comes first.


Personal Specifications

  • Motivate,  inspire team members & build a team culture
  • Target driven & ambitious
  • Excellent time management
  • Focused on customer service
  • Confident telesales
  • Excellent communication skills
  • Excellent knowledge of MS Office
  • Commitment to the aims & objectives of the service.
  • Strong presentation skills (oral and written).


The role is suited to those who want to be the best! This demanding and challenging position offers an excellent opportunity for a self-motivated individual to join a progressive company and to develop an exciting career. Selected candidates must be enthusiastic and be prepared to work hard!

Leave a comment