Scope of Job:

Responsible for collecting leads from GSM’s, KSM’s and builders, chasing leads to get plans and convert them to schedules and quotes.

Reporting to: Commercial  Manager KUK / Office Manager

Job Description:

• Demonstrate a close working relationship with all departments on the Swadlincote site and across the Group as a whole.
• Responsible for measuring quality of leads submitted by external sales team.
•  Responsible for getting Expected Order Dates (EOD) for Quotes then passing them over to GSM / KSM to close and record progress of same.
• Ensure that all customer and email queries received are handled within 24 hours
• Ensure that all telephone messages and queries are returned same-day
• Make 60 calls per day chasing leads to get plans and tracking quotes.
• Converting min 60% of Leads to a quote (on a rolling 3 month basis).
• Recording quality of GSM / KSM leads provided.
• Compiling Databases of Builders / Architects / Loft Convertors etc.
• Organising Builder Visits for GSM / KSM’s
• Providing Leads and Quote updates to support GSM / KSM visits.
• Prepare summaries and reports for your line manager, sales team and others as required. This will include a monthly call report.
• Ensuring reports are delivered on time and to the highest standard
• Maintain a customer service culture where the customer always comes first.

 

Personal Specifications

• Motivate,  inspire team members & build a team culture
• Target driven & ambitious
• Excellent time management
• Focused on customer service
• Confident telesales
• Excellent communication skills
• Excellent knowledge of MS Office
• Commitment to the aims & objectives of the service.

• Strong presentation skills (oral and written).

 

The role is suited to those who want to be the best! This demanding and challenging position offers an excellent opportunity for a self-motivated individual to join a progressive company and to develop an exciting career. Selected candidates must be enthusiastic and be prepared to work hard!