Customer Service Advisor

Company Background:

The Keystone Group consists of Keystone Lintels, IG Lintels, Keylite Roof Windows, Smartroof and IG GRP. The Keystone Group, the UK and Ireland’s largest steel lintel manufacturer offers an extensive range of steel lintels. Keystone is the leading producer of “Special” custom-made lintels to suit individual design requirements and exact specifications. As part of The Keystone Group, Keylite Roof Windows Ltd offer a large range of roof windows and accessories supplied with Keystone’s renowned customer service! IG GRP manufactures and supplies quality finished product to the housing industry. Smartroof manufactures innovative modular roof systems for major house builders.

 Purpose of the Job:

We are currently recruiting for a Customer Service and Sales Advisor in our Keylite blinds team who will provide a professional and reliable point of contact for all customers, promoting our products, inputting orders without errors, resolving any issues or problems that arise quickly and efficiently.

 Job Description:

  • Making outbound calls to potential customers to promote our products to maximise sales
  • Taking customer enquiries and advising the best possible solutions for their requirement
  • Input all orders with a minimum amount of error
  • Complete goods return notes as necessary
  • Answer all incoming emails quickly and efficiently
  • Undertake routine administrative tasks such as filing, faxing emailing, word-processing, photocopying, printing

Personal Specifications

  • Target driven & ambitious, with excellent time management
  • Full UK Driving Licence
  • Confident telesales, with a focus on customer service
  • Excellent communication skills
  • Excellent knowledge of MS Office

This demanding yet challenging position offers an excellent opportunity for a self-motivated individual to join a progressive company and to develop an exciting career. Selected candidates must be enthusiastic with an excellent work ethic and be prepared to work hard.

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