Scope of Job:

Responsible for collecting leads from external sales and builders, chasing leads to get plans and convert them to schedules and quotes.

Reporting to: Commercial  Manager KUK / Office Manager

Job Description:

• Demonstrate a close working relationship with all departments on the Swadlincote site and across the Group as a whole.
• Responsible for measuring quality of leads submitted by external sales team.
• Responsible for project tracking and recording.
• Manage customer queries.
• Tracking via telecommunication.
• Make 60 calls per day chasing leads to get plans and tracking quotes.
• Lead to enquiry conversions
• Converting min 60% of Leads to a quote (on a rolling 3 month basis).
• Recording quality of external sales leads provided.
• Compiling/updating Databases.
• Organising Builder Visits for external sales.
• Scheduling external sales appointments.
• Providing Leads and Quote updates to support external sales visits.
• Prepare summaries and reports for your line manager, sales team and others as required. This will include a monthly call report.
• Ensuring reports are delivered on time and to the highest standard
• Maintain a customer service culture where the customer always comes first.

 

Personal Specifications

• Motivate,  inspire team members & build a team culture
• Target driven & ambitious
• Excellent time management
• Focused on customer service
• Confident telesales
• Excellent communication skills
• Excellent knowledge of MS Office
• Commitment to the aims & objectives of the service.
• Strong presentation skills (oral and written).

 

The role is suited to those who want to be the best! This demanding and challenging position offers an excellent opportunity for a self-motivated individual to join a progressive company and to develop an exciting career. Selected candidates must be enthusiastic and be prepared to work hard!