Job Scope

To strive to be a professional and reliable point of contact for all customers, inputting orders without errors, resolving any issues or problems that arise quickly and efficiently, providing accurate information and doing everything you can to make sure that from enquiry to delivery things run smoothly and to the customer’s requirements.

 

Job Description 

• Uphold our customer service culture where the customer always comes first. This includes customer service culture for our internal customers
• Ensure that our telephone handling procedures are efficient, effective and that you professionally direct calls, record and pass on messages
• Ensure that all customer queries received are handled within twenty four hours
• Ensure that all customer messages and queries are returned within twenty four hours
• Ensure that all email queries are responded to within twenty four hours
• Ensure you work as a team member such that you have an effective and close working relationship with other teams, departments and sites within the Keystone Group
• Answer all calls coming into sales within 3 rings
• Deal with all enquiries quickly and efficiently
• Input all orders with a minimum amount of error
• Deal with after sales issues and complaints
• Complete goods return notes as necessary
• Answer all incoming emails quickly and efficiently

 

Personal Specifications

• Motivate, inspire team members & build a team culture
• Target driven & ambitious
• Excellent time management
• Focused on customer service
• Excellent communication skills
• Excellent knowledge of MS Office
• Good organisational skills
• Commitment to the aims & objectives of the service.

This exciting position offers an excellent opportunity for a self-motivated individual to join a progressive company and to achieve valuable work experience.  Selected candidates must be enthusiastic and be prepared to work hard!