Keystone is delighted to sponsor the Best Independent Merchant (1-10 Branches) at the Builders Merchants Awards for Excellence.

As sponsors of Best Independent Merchant (1-10 Branches) we understand the importance of customer service. Merchants are essentially in the service sector and the judges will be looking for those merchants who endeavour to improve their customer’s experiences. Suppliers who offer true support to merchants can have a huge impact on these experiences.

The quality of a merchant’s customer service will be greatly enhanced by having knowledgeable, well-motivated staff with an understanding of the end user’s needs. The best manufacturers will welcome the opportunity to train merchant’s staff, because they know that investment in this type of partnership will always deliver mutual benefit. Customers will also be influenced by the range of products on offer. At Keystone, we strive to understand the challenges facing builders and through an intensive programme of R&D and constant investment in innovation we can offer merchants unique and ground-breaking products which offer solutions to their customers. Backed up by comprehensive specialist technical support, including free scheduling and site visits and a free quote conversion service, our aim is to make life easier for our customers.

The BMN Awards is an exciting date in the merchant’s calendar and we are proud to be a part of it. We strive to offer our customers greater support and we are thrilled to sponsor a category which rewards those merchants who share our commitment.